Cancellation & Refund Policy

Before payment is captured

Taskr may place a card authorization before work begins. If a cancellation is approved while that payment remains uncaptured, Taskr cancels the authorization rather than capturing it. Your financial institution controls when the pending hold disappears from your account.

Requesting cancellation

After a helper accepts or begins a task, either participant may request cancellation through Taskr. The other participant may confirm the request. If the participants disagree or the normal flow cannot be completed, contact Taskr Support for review.

A cancellation request is not itself proof that a charge was refunded or an authorization was released. Check the final Taskr status and your financial institution's activity.

After payment is captured

Once the job price has been captured, cancellation alone cannot reverse the payment. A refund review is required. Taskr may approve no refund, a partial refund, or a full refund up to the remaining refundable captured amount, based on the task record, communications, photos, completion evidence, and other relevant facts.

When a captured job payment is refunded, Taskr reverses the corresponding helper transfer and refunds Taskr's application fee proportionally where supported. Partial refunds apply those adjustments proportionally.

Tips

Tips are optional and processed separately from the agreed job price. If a paid tip is attached to a task that is validly cancelled before completion, Taskr's cancellation flow refunds that tip. A later refund involving a completed task or separate tip is reviewed based on the circumstances and available Stripe funds.

Timing and fees

Taskr records the refund when Stripe accepts it, but Stripe, the card network, and the customer's financial institution determine when it appears. This often takes several business days and may take longer. Original processing costs may not be returned to Taskr even when the customer receives a full refund.

How to request a review

• Use the in-app cancellation or dispute flow when available.
• Otherwise email Taskr Support with the account email, task or booking ID, reason, requested outcome, and relevant evidence.
• Do not create duplicate requests for the same task; add new evidence to the existing request.