Dispute Process

Open a Taskr dispute

Use the in-app dispute option when available or contact Taskr Support. Submit the concern promptly and identify the task, requested outcome, and key facts. Taskr aims to provide an initial response within two business days, but the full review may take longer.

Evidence to provide

• Task or booking ID and the account email.
• A clear timeline and description of the issue.
• Relevant in-app messages, photos, completion notes, receipts, or screenshots.
• Any safety, property-damage, or service-quality details relevant to the requested resolution.

What happens during review

Taskr may preserve records, contact either participant, review task and payment evidence, and pause unsettled settlement actions while an active dispute is under review. Users must not alter evidence, retaliate, or submit false information.

Taskr may close the review with no refund, a partial refund, a full refund, an account action, or another operational resolution allowed by the Terms and payment rules. A refund cannot exceed the remaining refundable amount.

Card-network disputes

A dispute filed with a bank or card issuer is separate from Taskr's internal review and follows Stripe and card-network deadlines. Taskr may provide transaction and service evidence to Stripe and may freeze related settlement while that dispute remains active. Contacting Taskr first may allow a faster resolution, but it does not remove rights provided by law or your card issuer.

Safety and law enforcement

For immediate danger, contact 911 or the appropriate local authority before Taskr. Taskr may preserve and disclose information when legally required or reasonably necessary to protect users, investigate fraud, or respond to valid legal process.

Legal claims

The informal Taskr review does not replace the legal dispute terms in the Terms of Service. Those Terms include individual binding arbitration and a class-action waiver except where prohibited by law.